Management
Management. [ˈma-nij-mənt]: the act or art of managing : the conducting or supervising of something (such as a business)
You pay for what you get is meaningless if you don't understand what you're paying for, nor what you're actually getting.
Many associations pay for 5 to 20 hours of "management" time per month, but expect 20 to 40 hours of service. 💥
There's no magic wand to managing a condo, co-op or HOA. Your assigned CAM (community manager) is most often key to success and failure, BUT your overall management experience is based on a number of factors:
📜 What's in your contract?
💻 How is technology being leveraged?
💰 How many hours of service are you actually paying for? Have you ever asked?
☑️ Is there a checklist? ✔️ A task list? 📋 ANY list to track all your important deliverables?
Get SMAARTE and stress less about managing your community! Whether you're ready to change management or interested in augmenting your current experience, we can help.
Why SMAARTE?
Governance, day-to-day operations and positioning for the future are all daunting, essential never-ending tasks. Management consulting from the SMAARTE Group delivers a technology and process-centered approach to lighten the volunteer load.
Read our Management Overview below and view the Roles & Responsibilities Governance Matrix.
Check out Great Expectations!: What to Expect from your Management Company
Read The High Cost of Terrible Service at your HOA or Condo AND Investigating Split or Hybrid Management for HOAs and Condos
Consulting from the SMAARTE Group delivers:
✅ Solutions from A to Z. Just ask. We'll let you know how we can help.
✅ the SMAARTE Guarantee
Management from the SMAARTE Group delivers:
✅ a proactive, technology and process-centered approach to governance and operations to:
✔️ meet the requirements of state and federal laws, local codes and the association's governing documents
✔️ integrate best practices for governance and operations
✔️ service level agreements (SLAs) to communicate and follow-up
✅ a single, comprehensive cost for most services with the option for a-la-carte billing for specific projects and requests
✅ a responsive service level agreement (SLA) that holds us accountable to our clients
✅ independent, dedicated bookkeeping from Community Financials
✅ the SMAARTE Guarantee
Managed Services Overview
SMAARTE Group Community Management.pdfManagement Technology Framework
SMAARTE Giving = Stronger Communities
We pledge to donate 5% of our annual net profit to community organizations in the neighborhoods and cities where our clients live and work.
The SMAARTE Guarantee
100% accountability means we guarantee you will always get what you pay for.
We will happily refund related professional fees if our service fails to match our promise.