Services
Your association is unique, and so is our approach.
We promise to thoroughly research your needs and goals and ensure we're transparent about our services and costs before every engagement. Our SMAARTE Start process reveals the Who, What, Where, When, Why and How to build a foundation that helps your association succeed. We provide concierge service. Inquire, email us, or schedule time to talk to discover how we can help.
More focus from the inside out.
Our focus on condominium associations and common interest community governance comes from the trials and tribulations of volunteer service. We're dedicated to extraordinary execution, robust research and recommendations, and superlative service that's pragmatic and proactive. All content, no filler. Precise, well-organized processes deliver more value for our customers.
Data and experience-driven solutions.
Surveys show that homeowner volunteers provide an incredible amount of time, energy and resources, but also feel overwhelmed trying to govern community associations with a litany of legal and operational requirements. The industry tells us to speak with our attorney, our community manager (CAM), reserve company, etc. When there's no resolution to the underlying challenges, many volunteer leaders simply move on, frustrated -OR- give up and stay the course mired in errors and omissions.
“Insanity is doing the same thing over and over and expecting different results.”
Many associations struggle to achieve accountable, communicative, proactive engagement from their vendors (including, most notably, from their manager and management company). Are your homeowners, Board and committee members volunteering 5, 10, 15 or 20+ hours every week trying to manage your manager and playing whack-a-mole to solve problems? Stop the insanity and get SMAARTE!
The SMAARTE Group offers intentional, cost-effective solutions for condominium communities of 50 or more units. We guarantee to partner with you and know that our relationships will stand the test of time because the foundational concepts have been honed over thousands of hours of volunteer commitment in a community much like your own.
SMAARTER Pricing = Happier Customers
SMAARTE pricing reflects our commitment to delivering outstanding service by applying our experience to exceed your expectations. We provide concise, transparent deliverables in plain language everyone can easily digest and we guarantee our accountability in writing.
We're pleased to work with you to create a fixed price solution for most engagements and eliminate the uncertainty of hourly billing.
CONSULTING & PROJECT MANAGEMENT
Free 15 minute consultation. We offer both hourly services and fixed-fee solution packs.
Contract review
Continuity planning
Independent advice for governance and operations
Management company search and transition assistance
Filling gaps in your current managed services arrangement
Records and collaboration management w/ Google Workspace configuration
>>> INQUIRE -OR- SCHEDULE A FREE CONSULTATION <<<
>>> VIEW SOLUTION PACKS -OR- PURCHASE CONSULTING SERVICES <<<
Many community association management companies are charging up to $500 for this service.
Get SMAARTE and spend less! We deliver:
One FREE, initial FinCEN BOIR filing with no strings attached. Really!
Guaranteed filing within 5 business days of your submission
A secure process using FinCEN IDs to protect PII
Optional, ongoing reporting for $50 per filing
The SMAARTE Guarantee
Please contact us to learn more or to submit an RFP.
We stay ahead of the curve through proactive engagement
We guarantee timeliness via a service level agreement (SLA)
We consistently seek your feedback to learn how we can improve
We partner with Community Financials to deliver dedicated, independent bookkeeping with unsurpassed service that's coordinated ingenuously!
Management services have potential and pitfalls. Don't roll the dice. Choose wisely and get SMAARTE management transition services to help you navigate:
Goals and timelines
Transition planning and tracking
Candidate identification and interviews
Interviews with community associations in your area
Customized, standardized request for proposal (RFP)
Candidate communication and response management
RFP response collation in a standardized, structured format
Contract review, red-lining and negotiation assistance
Transition assistance following contract execution
A little support goes a long way!
Learn about state law
Discover best practices and lessons learned
Get to know your governing documents
Benefits for board members, officers and homeowners. Groups and individuals.
Get your reserve study singing!
a written summary of questions, concerns, and suggestions
a structured, user-friendly distillation of all pertinent informtion
a dashboard showing how your reserve study has changed
opportunities for Q&A in writing and in a meeting
a responsive service level agreement (SLA)
Have you asked your law firm to show you how they do restatements? The answer usually involves sending large documents back and forth over email. Yikes!
We have a collaborative technology platform that eliminates email fatigue
We provide a framework ask probing questions
We provide recommendations and offer opportunities for reflection and review
We help you track the project and track all your changes
We help you create a marketable final product
We offer a responsive SLA
Free , confidential 10 minute consultation
Flexible, hourly and fixed fee consulting services
Property Resale Due Diligence
Governance Askew: Escalation Assistance
Alteration / Architectural Change (ACC) Assistance
Flexible due diligence options BEFORE you sign on the dotted line!
Do you understand what's in your resale certificate / estoppel certificate?
"If your association can see your backyard from space, you should probably be able to see association documents before you buy your home." — John Oliver
DIY guidance
Dozens of example documents
Free online resources 24/7 @ Condo Connection
SMAARTE Giving = Stronger Communities
We pledge to donate 5% of our annual net profit to community organizations in the neighborhoods and cities where our clients live and work.
The SMAARTE Guarantee
100% accountability means we guarantee you will always get what you pay for.
We will happily refund related professional fees if our service fails to match our promise.